FREQUENTLY ASKED QUESTIONS

Am I eligible?

All current and future healthcare professionals are eligible to participate in the program, regardless of current affiliation.

What if I have to miss a class?

Students who miss a class will receive class notes and materials. It is possible, but not guaranteed, that classes will be recorded or that you can review missed class material during a free tutoring session. The make-up class is only in case the instructor needs to cancel a class for any reason.

How do I know what is the best course for me?

A placement interview conducted over the phone will determine what course is the best fit for you.

What is the refund policy?

Registration fees are non-refundable unless you do not place into one of the courses for the cycle selected. Your placement is determined by your placement interview. Final tuition payments are fully refundable (minus the registration fee) until one month prior to the cycle’s start date.

Do we have to do any work outside of class?

Each week, there are vocabulary lists to review and practice activities assigned for completion outside of class. Considering how busy our students’ lives are, the homework assignments are optional, but very, very encouraged.

Do I need to purchase any books or materials?

All materials will be provided by the instructors.

What levels do you offer?

This program offers eight different and sequential levels designed for students ranging from novice beginner to advanced speakers. Your level is determined by a preliminary placement interview.

 

How big are the classes?

The 12-month average student-to-teacher ratio is at or below 5 to 1.

Are there one-on-one/individual classes?

Beginner 1 and Beginner 2 students have one free pronunciation practice session included with their course. On occasion, we offer free tutoring with volunteer instructors.

What happens if I don't place into a class, or my class gets cancelled for some reason?

You can transfer your registration and tuition to the next cycle of class or you can get a full refund including the registration fee.

 

What is the make-up date for?

The make-up class is reserved in case a class is cancelled by the instructor for any reason.